Supporting your child at home and what to do if you are unhappy and have a complaint

Supporting your child and working together

We know that parents and families are keen to support their children at home  so we  will use this page to add information about how we teach subjects at school which will help you to support your child with their learning at home.

Learning Events for Parents 

Each academic year we arrange a programme of learning events for parents following consultation with our  families to find out about the kind of support they would value to enable them to support their child at home. These have included maths and literacy workshops, information sessions for SATs and residential trips. If you have any ideas for future events please use the contact form below.

Early Years (Nursery and Reception)

Weekly Newsletters

Parents of children in Nursery and Reception receive weekly newsletters highlighting what has been happening in school and tips/feedback for how parents can help their child at home. A selection of past and current newsletters will be put on our new website for you to look through and see what learning has been taking place in our Early Years environments.

Welcome to Tapestry

Parents of children in Nursery and Reception are kept updated with their child's progress through a piece of educational software called ‘Tapestry’. By logging on with a secure username and password, you will be able to view all of your child’s observations, photographs and even videos from their time in Reception.  

You will even receive an email telling you when a new observation or piece of work is available for you to view. This will enable you to follow your child’s progress and give you the opportunity to reflect upon their achievements with them at home.

You can add comments so that we are able to find out which activities your child really enjoyed as well as sharing the activities they carry out at home.

Staff will reference your child’s learning to the EYFS profile so you will know which area of learning your child is achieving in and the age-band they were working in for that activity.

Class 1-6 Communications

Traditionally these have been sent directly to parents via letter or email. Increasingly tips and advice will be placed on the website - including information to support reading, writing, mathematics and support for pupils with special educational needs.

All of this information is stored on a highly secure server which is monitored closely.

If you are unhappy or have a complaint

We aim to work closely with everyone to ensure that all children can learn and play happily at school. We view all complaints in a positive way, as it helps the school improve its practices.

However, sometimes problems do occur and the best person to talk to first if you have a child in school is usually your child’s class teacher. If you do not have a child in school please talk to the Headteacher.

If you are still worried or concerned, the head teacher will be happy to talk to you at a mutually convenient time. Please contact the school office to make an appointment to talk to the Headteacher or write to the Headteacher explaining your complaint and what you would like to happen now.

This is part of a full procedure which all schools have in place and has been approved by the Governing Board.

If the Headteacher cannot resolve the issue or if the complaint is about the Headteacher you should then write to the Chair of Governors.

If your complaint is about a governor or governors please write to the Clerk of the Governing Board through the school.